Refunds & Exchanges

We only accept refunds and exchanges based on the following reason(s):

1. Wrong Item: if the parcel sent to you contains the wrong item
2. Defaced Item: if the parcel sent to you contains an item that has been defaced (i.e. the surface of the charm or stone has been spoilt)

Do drop me an email at kookizare@gmail.com within 48 hours of receiving your parcel so that I can exchange it for you.

Kookizare will not be liable for any damage caused during postage.